I don’t know much about the courier business but based on my observance I can say that these people have mastered certain qualities which can’t be learned quickly or easily. I will not take much of your time and will come straight to the point. Following are the few qualities which you will find in every employee working in the London courier company. Hence, appreciate their effort instead of criticising.
- Amazing sense of directions and routes:
There is no nook and corner of the city which these people have not explored. In this line of business, time is a very important factor. The delivery staff needs to be prompt and efficient. Most of they are as prompt as they can be, they are GPS in the human body and knows which turn to take to save time or avoid trouble. Courier people can find a way in your locality at the time of need even when you are not able to.
- Customer service skills:
Courier companies in London or any other part of the world belongs to service industry where the quality of customer service is a top priority to carry on the business smoothly and successfully. Hence, every member of the staff needs to stay on their toes in order to keep their customer satisfied. They are required to have amazing people skills along with customer servicing skills. Politeness along with a little bit of patience will always retain the customers and this is the main reason that you always go to one person in a certain courier company.
- Skills of record-keeping:
Every parcel delivered by the courier delivery staff should be noted down at the very same moment along with time and recipient’s signature. The process starts when the client comes in to make a delivery, that time you have to note down all the necessary details regarding the client along with the parcel and payment and once the parcel is delivered then the details of the recipient as well. Every in and out of parcel needs to be recorded and tracked.
- Every second count:
The delivery staff understands the importance of every second they often say that every second count. Every member of the staff has mastered the skill of time management. And they carry out every task as efficient as possible.